Welcome to Hyde & EEK! Boutique Shop – where magical celebrations begin! We’ve compiled answers to our most commonly asked questions to help you create unforgettable moments with ease.

🎭 Products & Orders

What types of products do you offer?
We specialize in magical celebration essentials! Our collection includes:
  • Exclusive Halloween Costumes
  • Festive Party Supplies
  • Unique Holiday Decorations
  • Outdoor Living & Garden Items
  • Pet Costumes and Accessories
  • Toys and Celebration Essentials
How do I place an order?
Simply browse our magical collection, add your favorite items to cart, and proceed to checkout. Our enchanted shopping experience makes it easy to bring the celebration to your doorstep!
Can I modify or cancel my order after placing it?
We work quickly to process orders! Contact us immediately at [email protected] if you need to make changes. Once an order enters processing (usually within 1-2 hours), modifications may not be possible.

🚚 Shipping & Delivery

Where do you deliver?
We deliver magical celebrations worldwide! However, we currently cannot deliver to some Asian countries and remote locations. If you’re unsure about your location, please contact our customer service team.
What shipping options are available?
Standard Shipping – $12.95
• Delivery: 10-15 days after dispatch
• Carriers: DHL or FedEx
• Perfect for last-minute celebrations!
Free Shipping – Orders Over $50
• Delivery: 15-25 days after dispatch
• Carrier: EMS service
• Ideal for larger celebrations and planning ahead!
How long does order processing take?
All orders typically take 1-2 business days to process before shipping. During magical peak seasons (like Halloween!), please allow slightly longer processing times as we carefully prepare your items with extra care.
Can I track my order?
Absolutely! We’ll send you a tracking number via email once your order ships, allowing you to follow your package’s magical journey to your doorstep.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major payment methods to make your shopping experience seamless:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Are there any additional fees or taxes?
The price shown is the price you pay! No hidden fees. Any applicable customs duties or taxes for international orders are the responsibility of the customer and are not included in our pricing.
Do you offer price matching?
We focus on providing unique, high-quality products that you won’t find elsewhere. Therefore, we don’t offer price matching, but we guarantee magical value in every item!

↩️ Returns & Exchanges

What is your return policy?
We want you to be completely spellbound by your purchase! If items don’t meet your magical standards, we offer a 15-day return policy from the date of receipt. Items must be unused and in original packaging.
How do I initiate a return?
Contact our magical customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Who pays for return shipping?
For returns due to product defects or our errors, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

🔐 Account & Privacy

Do I need an account to shop?
While you can checkout as a guest, creating an account lets you track orders, save your preferences, and receive exclusive magical offers!
How is my personal information protected?
We treat your information with the same care we put into our products. We use secure encryption and never share your details with third parties without your consent.

Still Have Questions?

Our magical customer service team is here to help make your celebration extraordinary!

📧 Email: [email protected]

📍 Address: 18505 Onyx Avenue, Waddell, US 85355

Hyde & EEK! Boutique Shop – Where Every Delivery Brings a Celebration!